Terms & Conditions

Terms & Conditions

1. ORDERS
You can either place an order over the phone or via email. You will need to provide your billing and delivery address at that stage. The number to call is 0208 190 03 60, the email address is This email address is being protected from spambots. You need JavaScript enabled to view it. .
If the order is placed over the phone you will be asked to confirm it in writing. This is required to avoid any confusion or errors with regards to product specification etc. Once it’s done, our sales consultant will contact you and send you a pro-forma invoice with your order details. It is kindly requested that you verify the details on pro-forma invoice and if everything is correct you can proceed with the payment. The payment of the full amount (or advance payment, if applicable) validates the acceptance of the order, which can not be modified or cancelled by Buyer thereafter.

2. PAYMENT
Payment for the goods ordered, together with the relevant shipping costs, is to be made by bank transfer or, in some cases via PayPal.
The payment option is confirmed and chosen individually. For further guidance or in case of any doubts please contact one of our sales consultants.
Orders are invoiced either in Euros or Pound Sterling. Taxes and rates are calculated based upon the shipping country.
In some cases, if you have a company with VAT number registered in a member state of the EU, it is possible, by providing the company's details, to purchase without taxes being applied.
If the shipping address is in another non-EU country, VAT will not be applied, but the customer will pay the taxes and duties required by the destination customs.

3. LEAD TIMES
If the products are available in stock, they will be shipped in 2 working days after receipt of the payment. The products not available in stock will be shipped according to the supplier's schedule.

PLEASE NOTE: all the orders that arrive from 1st to 31st August will be processed from the first week of September, due the the suppliers holidays. All the orders that arrive from the second week of December will be processed starting from the second week of January, due to the Christmas and New Year Holidays.

Should the lead times postponed from the suppliers, the customer will be informed as quickly as possible. Should for any reason be impossible to order products from the suppliers, the customer will be informed by email and an agreement will be found between the parties (refund or replacement of the material).

4. DELIVERY
All the items acquired from our store can be delivered within UK as well as worldwide.

After the order has been accepted the goods are delivered by courier at the risk of the Buyer. The delivery periods indicated by Italian-Bathrooms.co.uk are for guidance only and are not binding. If the Buyer stipulates other delivery periods or dates these are also without binding effect. We will endeavour to deliver purchased goods within the given time however we will not be held responsibility for any shipment delays, cancellations etc. which are beyond our control.

As soon as the goods are available, Italian-Bathrooms.co.uk will proceed with the shipping and will provide the Buyer with the tracking number of the package to monitor the delivery.

The amount of the shipping cost is dependant on the size of the order and the place of destination. You may be offered free shipping on your order, though it would be considered and applied individually.

All products are checked before the dispatch and every effort is made to send the consignments well and adequately packed up. Before collection of the consignment, in the presence of courier please check the package for any damage that might have occurred during the delivery. If the package is damaged, please fill the claim receipt in the presence of courier. Checking the package before the collection is a necessary requirement to accept the claims involving delivery damage. Any claims regarding the delivered goods need to be reported in writing within 3 days from the date of delivery to the address given; after that time the complaints won’t be considered.

5. RETURNS and CANCELLATIONS

The Buyer have the right to cancel their order, within 14 days of receiving their goods, even if the goods aren’t faulty.
Please note: This applies only to items from stock as the products ordered from the manufacturer are goods made to order.

The written confirmation is required re the return, this can be accepted in a form of an email. We will send you a withdrawal form which you will need to fill and return to us. The unused goods need to be returned back within 14 days of informing us. The Buyer covers the costs of returning the goods.

You will get a refund within 14 days of receipt of your cancellation, but refund can be delayed if we haven't received the goods.

These rules apply just to private consumers and cannot in any way apply to Companies/Entrepreneurs.
Damaged products can not be refunded.

6. PRIVACY POLICY

The administrator of personal data is: Italian-Bathrooms.co.uk MUKK Architektura Wnętrz, ul. Czajkowskiego 13, 38-400 Krosno, EU VAT No. 6842156846

The type of data being processed, the objectives and the legal basis

The www.italian-bathrooms.co.uk website collects information on natural persons conducting legal transactions not related directly to their activities, persons conducting business or professional activity on their own behalf and natural persons representing legal persons or organizational units that are not legal entities to whom the act grants legal capacity, leading in his own name, business or professional activity.
The Buyer's personal data is collected in the case of placing a telephone order or by electronic means in order to perform a sales contract. Legal basis: indispensability to perform a sales contract (Article 6 (1) (b) of the GDPR).
The Buyer provides:
- e-mail address;
- address data (zip code and town, street with house / flat number, name and surname, telephone number).

In the case of Entrepreneurs, the above data scope is additionally extended by Entrepreneur's company, EU VAT number.
When using the website www.italian-bathrooms.co.uk, additional information may be downloaded, in particular: the IP address assigned to the Buyer's computer or the external IP address of the internet provider, domain name, browser type, access time, type of operating system.
The Buyer may also collect navigation data, including information about links and links in which they choose to click or other activities on our website. Legal basis - a legitimate interest, consisting in facilitating the use of electronic services and improving the functionality of these services.
The transfer of personal data to www.italian-bathrooms.co.uk is voluntary, in connection with concluded sales contracts, or the provision of services via a website or an electronic route.
You have the right to withdraw your consent at any time without affecting the lawfulness of the processing which was made on the basis of consent before its withdrawal.

Your personal data will be processed for the purposes of:

- order fulfilment,
- conducting direct marketing, sending commercial information analytical and statistical
- debt collection; conducting court, arbitration and mediation proceedings
- storing data for archival, tax and accounting purposes as well as ensuring accountability (demonstrating compliance with our obligations under the law).

You have the right to access your data and subject to legal provisions: the right to rectify, delete and limit processing by sending such an order to: This email address is being protected from spambots. You need JavaScript enabled to view it.
The data will be stored for a period of time necessary to achieve the aforementioned goals and in accordance with the requirements of relevant laws.
We will not sell your data to third parties.
Your data may be made available to our cooperating companies only to the extent necessary to carry out the company's activities, including courier shipments, offices, etc.
Providing data is voluntary, but necessary to achieve the goals for which they were collected.
 

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Email address:
contact@italian-bathrooms.co.uk
Phone number:
+44 020 8190 0360
Work hours:
8.00 AM - 4.00 PM (GMT)
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